According to Techcrunch:

"As if Facebook didn't have enough to worry about, now it may have a growing customer service problem on its hands. Facebook members whose accounts have been disabled - some with good reason, some not - are increasingly frustrated with the company's opaqueness when it comes to trying to figure out what they did wrong. They find that their accounts have been turned off and access to the site and
all their data is denied, sometimes without so much as a warning. Facebook's customer service reps, who can only be reached via e-mail and are understandably overstretched, are apparently not very responsive."

Facebook is turning into a textbook case of why users must own their own identity and data.

2008 will be the year of the Portable Social Network, the DNS of Identity and the rise of the lifestream.

Stay tuned...