Product & Startup Builder

As a PM, where does your data come from?

Added on by Chris Saad.

As a PM, a big part of your job is collecting and triangulating data. Where does that data come from?

Customers (short term)

  • Sales feedback

  • Support feedback

  • Usage analytics

  • Customer interviews

  • Focus groups

  • Churn reasons

Business (medium-term)

  • Where does the business want to go?

  • Where does the board expect to go?

  • Where are the new markets and new opportunities?

  • What are competitors doing?

Your Vision (long-term)

  • Where do competitors seem to be going?

  • Where do technology and culture trends seem to be headed?

  • What framework do you have to help rationalize the world?

  • What niche do you want to fill?

  • What novel innovation can you and your product/company deliver?

It’s a feedback loop between all of these sources. Customer and business data should inform your vision and your vision should be a lens by which you filter customer and business data in and out of your plan.