There is a fantastic post about the Conversation Economy on BusinessWeek by David Armano.
There is really nothing more I can add to it. It is beautifully written.
Here's an excerpt:
There is really nothing more I can add to it. It is beautifully written.
Here's an excerpt:
"Conversation architects move marketing beyond the idea of one-way messaging. Traditional marketing efforts were founded on this tried-and-true format and are still prevalent within the industry. Consider the example of a typical creative brief template, which usually says something like, "What are we trying to communicate?" Can you can see the old-world residue in the word "communicate"? It lacks the dimensions of experiencing something and having an ongoing two-way dialogue. "What are we trying to communicate?" implies a one-way conversation. Maybe we should ask ourselves: "How can we facilitate?""