Running a developer platform? Make sure you have the right customer-facing teams…
1. Developer Relations (DevRel) team: stateless, performative, 1:many representatives that get the community fired up and help every-day developers however they can
2. Partner Engineering team: stateful, high-touch 1:few support of strategic partners.
3. Customer Success team: stateful, mid-to-high touch 1:few support for onboarding customers pre and post-sales.